Maryam Reproductive Health + Wellness
Effective Date: July 8th, 2026

Maryam Reproductive Health + Wellness (“Practice,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information of our patients, website visitors, and users of our services (collectively, “you”).

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our patient portal or digital services, communicate with our practice, or receive care from us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website, patient portal, electronic communications, scheduling tools, and related digital services.

Health information collected or created in the course of providing medical care is protected under the Health Insurance Portability and Accountability Act (HIPAA) and applicable New York State laws. That information is governed separately by our Notice of Privacy Practices.

This Privacy Policy primarily governs non-clinical personal information collected through digital and administrative interactions.

This Policy does not apply to third-party websites or services that may be linked from our website.

Information We Collect

We collect information that you voluntarily provide to us, information collected automatically through your use of our website and services, and information obtained from third parties.

Information You Provide Directly

We may collect:

• Name

• Date of birth

• Contact information (email address, phone number, mailing address)

• Insurance and billing information

• Appointment and scheduling information

• Demographic information

• Information submitted through intake forms, questionnaires, or patient portal communications

• Any other information you choose to provide when contacting us

Communications Information

When you contact us via email, text message, phone, website forms, or patient portal messaging, we may collect the contents of those communications and any information you provide.

Information Collected Automatically

When you use our website or digital services, we may automatically collect:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent on pages

• Referring and exit pages

• Usage patterns and interactions

• Approximate geolocation (based on IP address or device settings)

• Cookies and similar tracking technologies

Information From Third Parties

We may receive information from:

• Scheduling and telehealth platforms

• Analytics and website performance providers

• Payment processors

• Insurance-related systems (where applicable)

• Social media platforms when you interact with our accounts

Social Media Interactions

If you interact with us on social media platforms, we may collect information that you make publicly available or share with us through those platforms.

We are not responsible for the privacy practices of social media platforms.

Aggregated or De-Identified Data

We may create aggregated, de-identified, or anonymized data for research, analytics, operational, and quality improvement purposes.

Such data cannot reasonably be used to identify you and is not considered personal information under this Policy.

How We Use Your Information

We may use your personal information to:

• Provide healthcare services and coordinate care

• Schedule and manage appointments

• Communicate with you about your care and services

• Process payments and manage billing

• Operate and improve our website and services

• Provide administrative and customer support

• Send appointment reminders and practice updates

• Maintain security and prevent fraud or misuse

• Comply with legal and regulatory obligations

• Conduct analytics and improve patient experience

• Support internal quality improvement and business operations

How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

Service Providers

We may share information with vendors and business associates who perform services on our behalf, including:

• Scheduling platforms

• Telehealth providers

• IT and hosting services

• Billing and payment processors

• Analytics providers

• Administrative support services

These parties are contractually obligated to protect your information.

Healthcare-Related Disclosures

Where applicable and permitted by law, information may be shared for:

• Treatment coordination

• Payment processing

• Healthcare operations

(Clinical health information is also governed by HIPAA and our Notice of Privacy Practices.)

Legal and Safety Reasons

We may disclose information if required to:

• Comply with legal obligations or court orders

• Respond to subpoenas or lawful requests

• Protect the safety of patients, staff, or the public

• Prevent fraud or illegal activity

• Enforce our agreements and policies

Business Transfers

If the Practice undergoes a merger, acquisition, restructuring, or asset transfer, personal information may be transferred as part of that transaction, subject to applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality

• Analyze website usage

• Improve user experience

• Remember preferences

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Your Privacy Rights and Choices

You may:

• Opt out of marketing emails by using unsubscribe links

• Opt out of SMS messages by replying “STOP”

• Request updates or corrections to your information

• Limit certain communications where applicable

You may still receive essential communications related to your care, scheduling, billing, or account management.

Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information.

However, no system of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

• Provide services

• Maintain business operations

• Comply with legal and regulatory requirements

• Resolve disputes

• Enforce agreements

Medical records are retained in accordance with New York State law and HIPAA requirements.

Children’s Privacy

Our website and services are not intended for children under 13.

We do not knowingly collect personal information from children without appropriate parental or legal authorization.

International Users

Our services are intended for individuals located in the United States. If you access our website from outside the U.S., you understand that your information may be transferred to and processed in the United States.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

Continued use of our services after changes indicates your acceptance of the updated Policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Maryam Reproductive Health + Wellness
[Practice Address]
[Phone Number]
[Email Address]

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

Terms and Conditions

Maryam Reproductive Health + Wellness
Effective Date: [Insert Date]

These Terms and Conditions ("Terms") govern your access to and use of the Maryam Reproductive Health + Wellness website, patient portal, online scheduling platform, telehealth services, mobile applications (if applicable), membership services, home visits, and any related digital or in-person services (collectively, the "Site" and "Services").

By accessing or using the Site or Services, scheduling appointments, communicating with our practice, enrolling in membership programs, or receiving care, you agree to be bound by these Terms, our Privacy Policy, and our Notice of Privacy Practices. If you do not agree with these Terms, please do not use the Site or Services.

Medical Emergency Disclaimer

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE EMERGENCY MEDICAL CARE.

The Site and Services are not intended for emergency medical situations and should not be used for urgent or life-threatening concerns.

Our Relationship With You

Maryam Reproductive Health + Wellness provides obstetric, gynecologic, reproductive, wellness, and integrative healthcare services through licensed healthcare professionals.

Information provided through the Site, Services, social media, educational content, and electronic communications is for informational and educational purposes only and is not medical advice.

Use of the Site alone does not establish a provider-patient relationship. A formal provider-patient relationship is established only after registration, informed consent, and evaluation by a licensed provider.

Patient Responsibilities

By using the Site and Services, you agree to:

• Provide accurate, complete, and current information

• Maintain confidentiality of your account credentials

• Use the Site and Services only for lawful purposes

• Notify us of any unauthorized account access

• Follow all applicable laws and regulations

You are responsible for obtaining and maintaining all necessary devices, software, and internet access required to use the Site.

Consent to Electronic Communications

By providing your contact information, you consent to receive electronic communications from Maryam Reproductive Health + Wellness, including appointment reminders, scheduling updates, billing notices, care instructions, and practice communications via email, text message, phone, or secure messaging systems.

You may opt out of marketing communications at any time; however, you may still receive essential communications related to your care or account.

You acknowledge that electronic communications may not be fully secure, and you accept the risks associated with electronic transmission of information.

Telehealth Services

Telehealth services may be offered when clinically appropriate.

By participating in telehealth visits, you acknowledge that:

• Telehealth has limitations compared to in-person care

• Technical disruptions may occur

• Some conditions require in-person evaluation

• Telehealth is not appropriate for emergencies

• Providers may determine telehealth is not clinically appropriate

All telehealth services are provided by licensed healthcare professionals within their scope of practice.

Concierge Care, Home Visits, Communication Expectations, and After-Hours Services

Maryam Reproductive Health + Wellness may offer concierge, membership-based, home visit, and enhanced access services designed to provide a more personalized healthcare experience.

Direct Communication with Providers

Membership may include access to secure messaging, phone calls, email, text messaging, or other direct communication methods.

Response times are not guaranteed. Communications received outside of business hours, weekends, or holidays may be addressed on the next business day or as clinically appropriate.

Electronic communication is not appropriate for emergencies or urgent medical concerns.

Home Visits

Home visits may be offered for select obstetric, gynecologic, postpartum, newborn, wellness, and other services.

Home visits are subject to provider discretion, geographic limitations, scheduling availability, and clinical appropriateness.

The Practice may determine that an in-office, hospital-based, or emergency evaluation is necessary.

Home visits are not emergency services.

Membership Services

Membership programs may include services such as:

• Extended visits

• Enhanced provider access

• Preventive and wellness care

• Care coordination

• Home visits

• Telehealth visits

• Educational and wellness support

Membership benefits are defined in the applicable membership agreement and may be modified by the Practice with reasonable notice.

Membership does not guarantee unlimited services or immediate provider availability.

After-Hours Availability

The Practice does not guarantee 24/7 provider availability unless explicitly stated in a written agreement.

After-hours communication is intended for non-emergent concerns and may be addressed based on urgency and provider availability.

No Substitute for Emergency Care

All communication methods, including messaging, telehealth, and home visits, are not substitutes for emergency medical care.

Patients must seek emergency care for serious or life-threatening conditions, including but not limited to:

• Chest pain or difficulty breathing

• Severe bleeding

• Signs of stroke

• Loss of consciousness

• Severe abdominal or pelvic pain

• Obstetric emergencies

• Any condition requiring immediate attention

Membership Is Not Insurance

Membership fees are not health insurance and do not replace comprehensive medical coverage.

Membership covers only specified services and does not guarantee coverage for all medical needs, testing, hospitalizations, medications, or specialty care.

Payment Responsibility

Patients are responsible for all fees associated with care, including deductibles, copayments, coinsurance, self-pay charges, membership fees, and non-covered services.

Payment may be required at the time of service.

Insurance

Insurance coverage is between the patient and their insurance carrier. The Practice does not guarantee reimbursement and is not responsible for insurance coverage determinations.

Privacy and Health Information

All personal and health information is handled in accordance with our Privacy Policy and Notice of Privacy Practices, including HIPAA regulations.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content, security, or privacy practices.

Intellectual Property

All content on the Site is owned by Maryam Reproductive Health + Wellness or its licensors and is protected by intellectual property laws.

No content may be copied, reproduced, or used without written permission.

Prohibited Uses

Users agree not to:

• Use the Site unlawfully

• Attempt unauthorized access

• Disrupt Site functionality

• Introduce malicious code

• Misrepresent identity or affiliation

We may suspend or terminate access for violations.

Limitation of Liability

To the fullest extent permitted by law, Maryam Reproductive Health + Wellness and its providers are not liable for indirect, incidental, consequential, or punitive damages arising from use of the Site or Services, reliance on content, or electronic communications.

Disclaimer of Warranties

The Site and Services are provided “as is” without warranties of any kind, including accuracy, reliability, or availability.

Data Retention

We retain records as required for medical, legal, operational, and regulatory purposes, including HIPAA and New York State requirements.

Minors

The Site is not intended for children under 13. Care for minors is governed by applicable state and federal laws.

Modifications to Terms

We may update these Terms at any time. Continued use of the Site or Services constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of the State of New York. Any disputes shall be resolved in courts located in New York.

Contact Information

Maryam Reproductive Health + Wellness
[Address]
[Phone Number]
[Email Address]

By accessing the Site or receiving Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.